At Casa de Andalucía, customer satisfaction is our top priority. We take pride in providing exceptional customer service and are committed to ensuring that you are completely satisfied with your shopping experience. If for any reason you are not pleased with your purchase, we offer a flexible return policy to make it right.
Satisfaction Guarantee
If you are not pleased with your product, you may return it within 30 days of the delivery date for a full refund of the purchase price.
Condition of Returned Items
We accept new and gently used items for returns. Please ensure the item is in good condition and includes all original packaging.
Return Process
To start a return, simply contact our customer service team at [email protected] to request a return authorization. We’ll provide you with a free shipping label to make the return process easy and convenient.
Refund Processing
Once we receive and inspect the returned item, we will process your refund within 10 business days. Refunds will be issued to the original form of payment used for the purchase.
Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer service team at [email protected].